Senior Marketing Manager & Customer Experience Lead – Kuwait

About the Role

BUMBUM is on an exciting growth trajectory, and we are seeking a dynamic Senior Marketing Manager and Customer Experience Lead to join our team in Kuwait. This dual role is pivotal in shaping our brand’s market presence and ensuring exceptional customer interactions. If you have a passion for driving innovative marketing strategies and a proven track record in customer care excellence, we want to hear from you.

Key Responsibilities

• Develop and implement comprehensive marketing strategies to enhance brand visibility and market share.
• Oversee all marketing campaigns across various channels, including digital, social media, and traditional advertising.
• Manage the customer care department, ensuring high standards of service delivery and customer satisfaction.
• Analyze market trends and customer feedback to identify opportunities for service and product improvement.
• Collaborate with cross-functional teams to align marketing efforts with overall business objectives.
• Handle complex customer inquiries and complaints, resolving issues efficiently and professionally.
• Track and report on marketing campaign performance and customer satisfaction metrics.

Qualifications and Requirements

• Minimum of 10 years of relevant experience in marketing management and customer care.
• Proven experience in developing and executing successful marketing campaigns.
• Demonstrated ability to lead and motivate a customer service team.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in marketing analytics tools and CRM software.

Perks and Benefits

• Opportunity to lead key strategic functions in a growing company.
• Competitive compensation package.
• Be part of an innovative and forward-thinking team.

Your Next Step to Success

• Showcase your strategic marketing vision through a compelling portfolio.
• Highlight your customer-centric approach with specific examples of service excellence.
• Demonstrate your leadership capabilities in managing both marketing and customer care functions.
• Quantify your achievements in previous roles with data-driven results.
• Express your enthusiasm for contributing to BUMBUM’s expansion and success in Kuwait.