Senior Office Manager & Operations Lead (AI-Driven) – Dubai

About the Role

Laureate Properties, a rapidly expanding real estate brokerage in Dubai, is seeking an exceptional Senior Office Manager & Operations Lead. This pivotal hybrid role demands a unique blend of AI-driven operational efficiency and a robust understanding of Dubai’s real estate landscape, HR intricacies, and fundamental accounting principles, including VAT and UAE Corporate Tax. If you are a proactive administrator with a passion for leveraging technology to optimize business processes, we invite you to join our dynamic team.

Key Responsibilities

• Oversee and manage all daily office operations, including scheduling, correspondence, and internal coordination to ensure seamless workflow.
• Maintain meticulously organized filing systems for all contracts, critical client documents, and essential compliance records.
• Coordinate and manage office utilities, vendor relationships, internet services, DEWA, and other operational necessities.
• Provide comprehensive support to leadership through the preparation of reports, documentation, and strategic business coordination.
• Leverage AI tools such as ChatGPT and CRM AI features, alongside automation platforms, to significantly streamline existing workflows and enhance productivity.
• Automate repetitive administrative tasks, including report generation, email composition, follow-ups, and data entry, to free up valuable resources.
• Maintain and optimize CRM systems to ensure accurate lead tracking, clear pipeline visibility, and effective sales performance reporting.
• Support ongoing digital transformation initiatives across both the sales and marketing departments.
• Develop a foundational understanding of Dubai Land Department (DLD) processes and brokerage compliance requirements.
• Maintain awareness of key real estate laws, tenancy regulations, and the documentation necessary for various transactions.
• Assist in ensuring all company operations strictly adhere to the UAE’s real estate regulatory frameworks.
• Facilitate smooth coordination between brokers and management regarding contract and transaction compliance processes.
• Manage comprehensive employee onboarding and offboarding procedures to ensure a positive employee experience.
• Assist in coordinating visa documentation and the administration of labor contracts.
• Maintain accurate employee records and diligent attendance tracking.
• Support the coordination of recruitment efforts for sales consultants and essential support staff.
• Ensure strict adherence to HR policies and internal compliance procedures.

Requirements & Qualifications

• Minimum of 10 years of experience in office administration, operations management, or a similar role, ideally within the UAE real estate sector.
• Proven experience utilizing AI tools (e.g., ChatGPT) and automation platforms to enhance operational efficiency.
• Solid understanding of HR processes, including onboarding, offboarding, and basic labor law compliance.
• Familiarity with basic accounting functions, including VAT and UAE Corporate Tax compliance.
• Knowledge of Dubai real estate regulations, DLD processes, and brokerage compliance frameworks is highly advantageous.
• Exceptional organizational and time management skills, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Proficiency in CRM systems and other relevant business software.

Perks & Benefits

• Competitive salary package.
• Opportunity to work in a fast-paced, high-growth real estate environment.
• Be at the forefront of integrating AI and automation in property brokerage operations.
• Professional development and growth opportunities.
• Be part of a supportive and dynamic team in Dubai.

Your Next Step to Acceptance

1. Quantify your achievements: Highlight specific instances where you improved efficiency or reduced costs using AI or automation.
2. Tailor your resume: Emphasize your experience with Dubai real estate regulations and HR compliance.
3. Showcase your AI proficiency: Mention specific AI tools you’ve used and how they benefited previous employers.
4. Prepare for a case study: Be ready to discuss how you would approach automating a specific administrative task.

Laureate Properties is an equal opportunity employer. Apply now via Bayt.com.