Assistant Service Manager-Automotive

Job Overview

Zayani Motors is seeking a dedicated and experienced Assistant Service Manager-Automotive to join our expanding team. With a strong local foundation and a global network, our company offers excellent career growth opportunities for motivated professionals.

Key Responsibilities

• Assist the Service Manager in overseeing daily operations of the automotive service department.
• Ensure high-quality customer service and satisfaction by managing service appointments and follow-ups.
• Supervise service technicians and support staff to maintain efficient workflow.
• Monitor service performance metrics and implement improvements.
• Handle customer complaints and resolve issues promptly.
• Coordinate with parts department to ensure timely availability of parts.
• Maintain compliance with company policies and safety standards.
• Prepare reports on service operations and team performance.

Required Qualifications

• Bachelor's degree in Business Administration, Automotive Engineering, or related field preferred.
• Minimum 3-5 years of experience in automotive service management or assistant management role.
• Strong knowledge of automotive systems, repair procedures, and diagnostic tools.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using service management software and Microsoft Office.
• Customer-focused mindset with ability to handle stressful situations.
• Valid driver's license.

Skills and Competencies

• Team leadership and coaching
• Time management and organizational skills
• Problem-solving and decision-making
• Financial acumen for budgeting and cost control
• Knowledge of safety regulations and industry best practices

Why Join Zayani Motors?

Zayani Motors is a reputable automotive company in Bahrain, offering a dynamic work environment and opportunities for professional development. As an Assistant Service Manager, you will play a key role in delivering exceptional service to our customers.