Are You the Technical Account Manager Who Can Bridge Data Centre Operations and Client Success?

We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact for mission-critical data centre operations.

• Own the client relationship end-to-end, ensuring satisfaction and retention across all service delivery touchpoints.
• Translate complex technical issues into clear, actionable updates for stakeholders at every level.
• Coordinate cross-functional teams — engineering, operations, and support — to resolve incidents and deliver projects on time.
• Monitor SLA performance and proactively identify risks before they impact service quality.
• Drive continuous improvement by gathering client feedback and championing operational enhancements.

Must-have qualifications:

• Proven experience in technical account management or data centre operations.
• Strong understanding of infrastructure, networking, and cloud environments.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.
• Track record of managing multiple enterprise accounts simultaneously.
• Problem-solving mindset with a focus on delivering measurable client outcomes.