Packet Core Support Engineer Telecom Network Support Job in Algiers

Role overview: The Packet Core Support Engineer role focuses on telecom network support, packet core operations, troubleshooting, and data-driven resolution of customer-reported technical issues. Based in Algiers, this position supports stable delivery of mobile core network services and reliable connectivity.

Key Responsibilities

• Provide packet core support for telecom network services, including monitoring, diagnosis, escalation handling, and incident resolution.
• Investigate customer-reported technical issues and deliver data-driven solutions aligned with network performance requirements.
• Support troubleshooting across mobile core networks, including packet core elements, service availability, traffic behavior, and connectivity faults.
• Collaborate with technical teams to identify root causes, document findings, and improve service reliability.
• Contribute to operational reporting, network support processes, and continuous improvement for telecom support engineering.

Requirements

• Technical knowledge of packet core networks, telecom infrastructure, IP networking, and service troubleshooting.
• Ability to analyze technical data, logs, alarms, and customer-reported incidents for accurate diagnosis.
• Strong problem-solving skills, attention to detail, and ability to work under operational pressure.
• Clear communication skills for coordinating with internal teams and explaining technical findings.
• Commitment to maintaining high standards in network support, customer service, and service continuity.

Why This Role

This Packet Core Support Engineer position is suited to professionals interested in telecom engineering, network operations, and customer-focused technical support. The role offers exposure to packet core technologies, real-world network incidents, and data-driven support workflows in the Algiers telecom market.