Collection Specialist in Egypt – Debt Recovery & Accounts Receivable Role

About the Job

We are seeking a dedicated Collection Specialist to join our Collections Department in Egypt. In this full-time role, you will be responsible for managing outstanding accounts, negotiating payment plans, and ensuring timely debt recovery. As a Collections Agent or Accounts Receivable Specialist, you will work closely with clients to resolve overdue balances while maintaining professional relationships. This position reports directly to Mohammed Hamid and is ideal for individuals with strong negotiation skills and a background in credit control.

Requirements

• Proven experience in debt collection, accounts receivable, or a related financial role.
• Excellent communication and negotiation skills to handle sensitive payment discussions.
• Familiarity with collection software and CRM tools for tracking accounts.
• Strong understanding of financial reconciliation and payment processing.
• Ability to work independently and meet monthly collection targets.
• High school diploma or equivalent; a degree in finance or accounting is a plus.
• Fluency in English and Arabic to communicate with diverse clients.

Responsibilities

• Contact customers via phone, email, or mail to follow up on overdue invoices.
• Negotiate payment arrangements and settlement plans to recover outstanding debts.
• Maintain accurate records of all collection activities and client interactions.
• Analyze aging reports to prioritize high-risk accounts and escalate as needed.
• Collaborate with the finance team to resolve billing discrepancies and disputes.
• Ensure compliance with company policies and legal regulations regarding debt collection.
• Provide regular updates to management on collection progress and challenges.

Benefits

Not specified in the original posting.

Tips for Success in This Role

• Develop a systematic approach to follow up on accounts consistently without being aggressive.
• Hone your active listening skills to understand client financial situations and propose realistic solutions.
• Stay organized by using a priority matrix to focus on high-value or high-risk accounts first.
• Keep detailed notes of every interaction to avoid miscommunication and build trust.
• Continuously improve your knowledge of local debt collection laws to ensure ethical practices.