Oracle Fusion CX Functional Consultant
Oracle Fusion CX Functional Consultant
We are seeking an experienced Oracle Fusion CX Functional Consultant to lead customer experience (CX) and contract lifecycle management (CLM) implementations. This role involves deep engagement with business stakeholders to design, configure, and deploy Oracle Fusion CX solutions that optimize customer journeys, revenue contracts, sales interactions, enquiries, complaints, and service processes.
Key Responsibilities
- Lead CX/CLM discovery workshops to capture business requirements and map current-state processes.
- Facilitate CRP1 (Conference Room Pilot 1) fit-to-standard sessions aligning Oracle Fusion CX standard functionality with business needs.
- Conduct CRP2 TO-BE workshops to design future-state processes, configuration, and customization strategies.
- Configure and implement Oracle Fusion Sales, Service, and CPQ modules covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints, and service management.
- Perform business process mapping, gap analysis, and solution design documentation.
- Collaborate with technical teams on integrations, data migration, and extension development.
- Provide functional expertise during system testing, UAT support, and go-live activities.
- Deliver knowledge transfer and training to end users and support teams.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Minimum 5+ years of hands-on experience as an Oracle Fusion CX Functional Consultant.
- Proven track record of full lifecycle implementations (discovery through go-live) for Oracle Fusion CX Cloud.
- Deep functional knowledge of Oracle Fusion Sales Cloud, Service Cloud, and CPQ.
- Strong expertise in Contract Lifecycle Management (CLM) within Oracle Fusion.
- Experience leading CRP workshops, fit-to-standard analysis, and TO-BE process design.
- Excellent stakeholder management and communication skills.
Preferred Skills
- Oracle Fusion CX certifications (e.g., Oracle Fusion Sales Cloud Certified Implementation Specialist).
- Experience with Oracle Integration Cloud (OIC) and Oracle Visual Builder.
- Familiarity with Agile/Scrum delivery methodologies.
- Knowledge of related Oracle pillars: ERP, HCM, or Marketing Cloud.
- Arabic language proficiency is a plus.
Core Keywords & Technologies
Oracle Fusion CX, Oracle CX Cloud, Oracle Sales Cloud, Oracle Service Cloud, Oracle CPQ, Contract Lifecycle Management (CLM), CRP, Fit-to-Standard, TO-BE Process Design, Business Process Mapping, Gap Analysis, Configuration, Implementation, Integration, Data Migration, UAT, Go-Live Support, Stakeholder Management, Oracle Fusion Applications, Oracle Cloud.