Debt Collection Representative – Full-Time Career Opportunity in Egypt

About the Job

Elsewedy Industrial Group, a leading manufacturing conglomerate in Egypt, is seeking a dedicated Debt Collection Representative (Collections Officer / Accounts Receivable Collector) to join its team. This full-time role focuses on managing outstanding accounts, ensuring timely payment recovery, and maintaining healthy cash flow for the company. The position is based in Egypt and reports to the credit control department.

Duties and Responsibilities

• Contact customers via phone, email, or written correspondence to follow up on overdue payments.
• Negotiate payment plans and settlements to resolve delinquent accounts.
• Maintain accurate records of all collection activities and customer interactions in the system.
• Reconcile customer ledgers and investigate discrepancies in payments.
• Coordinate with internal departments to address billing issues and disputes.
• Report on collection metrics, aging reports, and risk assessment to management.
• Ensure compliance with company policies and legal regulations during the collection process.

Requirements

• Proven experience in debt collection, accounts receivable, or credit control.
• Strong negotiation and communication skills in Arabic and English.
• Ability to handle difficult conversations with professionalism and empathy.
• Familiarity with accounting software and MS Office, especially Excel.
• Organized, detail-oriented, and capable of working under targets.
• Previous experience in manufacturing or industrial sectors is a plus.

Benefits

• Competitive salary package — to be determined after the interview.
• Full-time position with a stable, reputable company.
• Opportunity to work in a dynamic manufacturing environment.

Tips for Success in This Role

• Prepare examples of how you successfully recovered difficult debts in previous roles.
• Show your ability to plan and prioritize accounts based on aging and risk.
• Demonstrate strong problem-solving skills, especially in handling customer objections.
• Highlight your knowledge of Egyptian credit and collection laws if applicable.
• Be ready to discuss your negotiation style and how you maintain customer relationships while collecting payments.