Senior Customer Quality Leader in Bizerte, TN – Drive Excellence at Yazaki

About the Role

Yazaki is seeking a highly experienced Senior Customer Quality Leader to join our dynamic team in Bizerte, Tunisia. This critical role is central to ensuring exceptional product quality and fostering strong relationships with our valued customers. As a key player in our Operational Quality division, you will be instrumental in upholding Yazaki’s commitment to excellence and connecting to the future of automotive manufacturing.

Key Responsibilities

• Lead and manage the customer quality team, ensuring adherence to quality standards and customer expectations.
• Act as the primary point of contact for customer quality concerns, driving timely and effective resolution.
• Analyze quality data, identify trends, and implement corrective and preventive actions to enhance product reliability.
• Collaborate with internal departments, including production and engineering, to address quality issues and implement continuous improvement initiatives.
• Develop and maintain strong working relationships with customer quality representatives.
• Oversee the implementation of quality management systems and ensure compliance with relevant standards.
• Conduct regular quality audits and assessments of processes and products.

Qualifications and Requirements

• A minimum of 10 years of experience in quality management, with a significant focus on customer-facing roles.
• Proven leadership experience in managing quality teams.
• In-depth understanding of quality methodologies and tools (e.g., Six Sigma, Lean Manufacturing, APQP, PPAP).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
• Bachelor’s degree in Engineering, Quality Management, or a related field.

Benefits and Perks

• Opportunity to work with a leading global company in the automotive industry.
• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• A collaborative and supportive work environment.

Tips to Ace Your Application

• Highlight your experience in resolving complex customer quality issues and your success in improving customer satisfaction.
• Quantify your achievements whenever possible, demonstrating the impact of your quality initiatives.
• Clearly articulate your leadership style and your approach to motivating and developing a quality team.