Guest Experience Agent – Four Seasons Hotel Morocco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated.

Role Overview

We are seeking a dedicated Guest Experience Agent to join our team in Morocco. The ideal candidate will be passionate about delivering exceptional service and creating memorable experiences for every guest.

Key Responsibilities

• Welcome and assist guests with warmth and professionalism throughout their stay
• Handle guest inquiries, requests, and concerns promptly and efficiently
• Coordinate with internal departments to ensure seamless service delivery
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions
• Ensure guest satisfaction by anticipating needs and exceeding expectations

Requirements

• Strong communication and interpersonal skills
• Previous experience in hospitality or guest services preferred
• Fluency in English and French required; Arabic is a plus
• Ability to work flexible shifts including weekends and holidays
• Professional appearance and a genuine passion for hospitality