Technical Account Manager (Data Centre Operations)

Role Overview: Technical Account Manager role for Data Centre Operations, focused on bridging technical execution and client success. This position serves as a technically proficient single point of contact between operations, infrastructure teams, and clients.

Key Responsibilities

• Act as the technical liaison between data centre operations teams and clients.
• Coordinate technical execution across data centre services, infrastructure, and operational support functions.
• Translate client requirements into clear technical actions and operational priorities.
• Monitor service delivery, operational performance, and client-facing technical outcomes.
• Support issue resolution by connecting technical teams with business and client needs.
• Maintain strong communication between stakeholders to ensure alignment on data centre operations.
• Provide clear updates on technical matters, service status, and operational progress.

Required Qualifications

• Strong understanding of data centre operations and technical service delivery.
• Ability to connect technical execution with client success objectives.
• Excellent stakeholder communication and coordination skills.
• Capability to manage technical discussions across operational and client-facing teams.
• Strong problem-solving skills for data centre infrastructure and operations environments.

Preferred Qualifications

• Experience in technical account management, client success, or data centre operations.
• Familiarity with infrastructure operations, service delivery, and operational support processes.
• Ability to work in a hybrid leadership role across technical and client-facing responsibilities.
• Strong organizational skills and attention to operational detail.

Location: Amman