Call Center Supervisor/Team Leader - Provision in Doha

About the Role

We are seeking an experienced Call Center Supervisor or Team Leader to join our Provision team in Doha. This critical role involves overseeing daily operations, ensuring high-quality customer service, and driving team performance within the dynamic customer service and call center sector. If you have a passion for leadership and a proven track record in call center management, we encourage you to apply.

Key Responsibilities

• Supervise and guide a team of call center agents to achieve performance targets.
• Monitor call queues and agent performance to ensure efficient service delivery.
• Provide training, coaching, and support to team members.
• Handle escalated customer issues and ensure timely resolution.
• Implement and maintain quality assurance standards for customer interactions.
• Analyze performance data and generate reports for management.
• Collaborate with other departments to improve overall customer experience.
• Ensure adherence to company policies and procedures.

Requirements

• Proven experience as a Call Center Supervisor or Team Leader.
• Strong understanding of call center operations and metrics.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and develop a team.
• Proficiency in CRM software and call center technology.
• Problem-solving and decision-making abilities.
• High school diploma or equivalent; a degree is a plus.

Benefits and Perks

• Competitive salary package.
• Opportunities for professional development.
• Dynamic and supportive work environment.
• Chance to be part of a leading company in the provision sector.

Your Job Application in One Click

1. Highlight your leadership achievements in previous roles.
2. Tailor your resume to showcase relevant call center experience.
3. Quantify your successes with data and metrics whenever possible.
4. Express your enthusiasm for the provision sector and customer service excellence.
5. Prepare specific examples of how you've handled challenging customer situations.