Customer Service Advisor | Call Centre

Role Summary

Customer Service Advisor specialized in call centre operations, delivering prompt and effective support to customers in a fast‑paced environment. Based in Doha, Qatar.

Responsibilities

• Handle inbound and outbound calls, addressing inquiries and resolving issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Meet performance targets such as call handling time, first‑call resolution, and customer satisfaction scores.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Adhere to company policies, data protection standards, and quality guidelines.

Qualifications

• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment.
• Sound educational background with knowledge of the service industry (advantageous).
• Excellent communication skills in English; Arabic proficiency is a plus.
• Prior experience in a call centre or customer support role is preferred.
• Strong problem‑solving abilities and attention to detail.

Skills

• Effective verbal and written communication.
• Active listening and empathy.
• Time management and multitasking.
• Proficiency with call centre software and Microsoft Office.
• Team collaboration and adaptability.