Customer Services Agent - Italian Speaker

Doha Contact Centre seeks a motivated, customer‑oriented Italian‑speaking Customer Services Agent to join its 5‑star team.

• Handle inbound and outbound calls in Italian, addressing inquiries and resolving issues.
• Maintain accurate records of interactions using the centre’s CRM system.
• Deliver service in line with company quality standards and meet performance targets.
• Collaborate with team members and other departments to ensure seamless customer experience.

Qualifications

• Fluent in Italian (spoken and written) and proficient in English.
• Strong communication and problem‑solving skills.
• Previous experience in a call centre or customer service environment preferred.
• Ability to work flexible shifts, including evenings and weekends.