Floor Supervisor - Doha, Qatar | Food & Restaurant Leadership

About the Role

We are seeking an experienced and dynamic Floor Supervisor to lead our team in the vibrant food and restaurant sector in Doha, Qatar. This exciting opportunity involves overseeing daily operations, ensuring exceptional customer service, and driving team performance within a fast-paced environment. If you have a passion for hospitality and a proven track record in leadership, we encourage you to apply.

Key Responsibilities

• Supervise and direct daily floor operations to ensure smooth service delivery.
• Manage staff schedules, breaks, and performance, providing guidance and support.
• Ensure compliance with all health, safety, and hygiene standards.
• Handle customer inquiries, complaints, and feedback to maintain high satisfaction levels.
• Monitor inventory levels and assist with ordering supplies as needed.
• Train new staff members on service procedures and company policies.
• Collaborate with management to implement operational improvements and promotions.
• Maintain a clean, organized, and welcoming atmosphere on the floor.

Qualifications and Requirements

• Previous experience as a Floor Supervisor or in a similar leadership role within the food and beverage industry.
• Strong understanding of restaurant operations and customer service principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and POS systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A proactive approach to identifying and resolving issues.
• High school diploma or equivalent; further education in hospitality management is a plus.

Benefits and Perks

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment.
• Staff meals or discounts.

Tips for Landing This Role

1. Highlight your experience in managing teams and ensuring exceptional customer experiences in previous food service roles.
2. Clearly articulate your understanding of operational efficiency and your ability to maintain high standards of service and safety.
3. Demonstrate your problem-solving skills by providing examples of how you've handled challenging situations or customer complaints effectively.