Head of Customer Care DETJ plant

Role Overview

Lead the customer care operations at the DETJ plant, ensuring exceptional service delivery for modern vehicle cable harness systems. Drive continuous improvement and align the team with DRAEXLMAIER's automotive innovation standards.

Key Responsibilities

• Develop and implement customer care strategies that enhance client satisfaction.
• Manage a multilingual support team, overseeing performance and training.
• Coordinate with engineering and production to resolve technical issues promptly.
• Monitor service metrics, generate reports, and drive corrective actions.
• Ensure compliance with safety and quality standards across all customer interactions.

Required Qualifications

• Proven leadership experience in customer service or care management.
• Strong knowledge of automotive cable harness products and systems.
• Excellent communication skills in French and Arabic.
• Ability to analyze data and implement process improvements.

Preferred Skills

• Experience in a multinational automotive environment.
• Familiarity with ISO standards related to customer service.
• Project management certification.

What Makes This Role Unique

Opportunity to lead a dedicated team within a globally recognized automotive supplier, contributing to innovative vehicle solutions and shaping the future of customer care excellence.