Tier 2 Technical Support Specialist - German Speaker | Amazon Project Kuiper Satellite Broadband

Join Amazon's Project Kuiper initiative to deliver global broadband via a 3,236-satellite LEO constellation. As a Tier 2 Technical Care Associate, you will resolve complex connectivity issues for German-speaking customers, escalate critical incidents, and ensure high-quality technical support for next-generation satellite internet services.

• Fluent German (C1/C2) and professional English
• 2+ years Tier 2 technical support experience in broadband, telecom, or satellite communications
• Advanced troubleshooting of network connectivity, CPE devices, and RF/satellite link issues
• Ticketing systems expertise (Salesforce, Jira, or similar) with escalation management
• Linux/Windows command line proficiency and basic scripting (Python/Bash)
• Shift flexibility for 24/7 global operations coverage