Customer Service Manager

Customer Services Manager role at a growing global organization, responsible for all aspects of center performance with autonomy to drive operational excellence.

• Oversee daily customer service operations and team performance
• Develop and implement service quality standards
• Monitor key performance indicators and drive improvements
• Manage escalations and complex customer issues
• Lead training, coaching, and development initiatives

• Proven experience in customer service management
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Data-driven approach to performance optimization
• Experience in global or multi-site environments preferred