Spanish Speaking Customer Success Manager (CSM) – Cairo, Egypt

About the Role

As a Customer Success Manager (CSM) specializing in Spanish-speaking markets, you will be based in Cairo, Egypt and play a pivotal role in driving customer retention and growth. Using data-driven methodologies, you will manage the full customer lifecycle from onboarding to renewal, ensuring clients achieve their desired outcomes while maximizing product adoption and expansion opportunities.

Key Responsibilities

• Lead onboarding programs for new Spanish-speaking customers, ensuring smooth implementation and time-to-value.
• Monitor customer health metrics and proactively identify at-risk accounts to reduce churn.
• Drive product adoption through personalized training, best practices, and regular check-ins.
• Identify expansion opportunities and collaborate with sales to upsell and cross-sell.
• Manage contract renewals and negotiate terms to secure long-term commitments.
• Collect and relay customer feedback to product and engineering teams to influence roadmap.
• Maintain detailed account plans and activity logs in CRM systems.
• Conduct quarterly business reviews with key stakeholders to demonstrate value and ROI.

Requirements

• Fluency in Spanish (native or near-native) and professional proficiency in English.
• 2+ years of experience in customer success, account management, or a related client-facing role.
• Proven ability to use data to drive decisions and improve customer outcomes.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM tools (e.g., Salesforce, Gainsight) and customer success platforms.
• Strong problem-solving skills and a customer-centric mindset.
• Based in Cairo, Egypt or willing to relocate.

Preferred Skills

• Experience in SaaS or technology companies.
• Knowledge of the Spanish-speaking market in Latin America or Spain.
• Project management certification or experience.
• Ability to work in a fast-paced, multicultural environment.