Customer Service Representative | Italian Speaking

Role Summary

We are seeking an Italian-speaking Customer Service Representative with a strong problem-solving mindset to join a dedicated community of customer service experts at Trans. This position requires fluency in Italian and the ability to deliver exceptional customer support.

Key Responsibilities

• Provide professional customer service support in Italian across multiple communication channels
• Resolve customer inquiries and issues with a proactive problem-solving approach
• Collaborate with a community of customer service experts to share best practices
• Maintain high standards of customer satisfaction and service quality
• Document and escalate complex issues following established procedures

Qualifications

• Native or fluent proficiency in Italian language (written and verbal)
• Proven experience in customer service or related client-facing roles
• Strong problem-solving abilities and analytical thinking
• Excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented environment

Core Skills

• Italian Language Proficiency - Native/Fluent level
• Customer Service Excellence - Client relationship management
• Problem Resolution - Analytical troubleshooting and decision-making
• Communication - Clear, professional, and empathetic interaction
• Team Collaboration - Knowledge sharing and peer support